Technology Infrastructure Library) is a comprehensive set of policies and concepts for managing
infrastructure and service. IT management has been in transition for
some time, from a focus on managing the technology itself to using
technology to help a business achieve its strategic objectives. In
theory, imposing disciplines on IT processes should improve productivity
and make IT more responsive to the business. Many organizations are
turning to the Information Technology Infrastructure Library, better
known as ITIL, to accomplish this goal.
ITIL’s goal is to provide structured, flexible guidelines for
establishing governance standards around IT service management.
It advocates program’s benefits as improving alignment between the
business and IT, increasing user satisfaction, lowering costs,
optimizing outsourcing, improving service levels, increasing service
availability, and improving the ability to manage change, among other
things. Some critics find the guidelines too prescriptive and
inflexible, and barriers to adoption include lengthy implementation,
disruption of current processes, high up-front training costs, and
relatively slow return on investment.
ITIL is the most comprehensive approach to standardizing IT operations
and improving overall management. It is currently used by thousands of
companies worldwide with proven results. Most IT managers struggle with
a lack of structure and a reactive mode of operation that accompanies a
lack of processes and procedures. ITIL offers a solution for putting the
pieces of the puzzle into place to take a more proactive approach to
improving the IT organization’s performance.
ITIL Training Duration
About 40 hours
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